Privacy & Cookie Policy

PRIVACY & COOKIE POLICY

Last updated: January 2020

Who we are:
Our website address is https://hutchygroup.com https://www.hutchygroup.com.
Company name: Hutchy Co Ltd
Company Number: C152548

This policy applies to:

• Visitors and users of website

This policy explains:
• when and why we collect personal information from people who visit our website and complete forms
• how we use the information
• the conditions under which we may disclose the information to others
• how we keep it secure
By using our website, you consent to the data practices described in this statement.
Any questions regarding this privacy policy should be sent by email to the management here: What happens with my information?

How do we collect information from you?
We collect information related to how you interact with our software (including, but not limited to, clicks, page views, searches and steps taken to complete actions).

What type of information is collected from you?
In connection with your input of personal data on any forms on our website, HUTCHY GROUP collects the following personal information.

When you fill in a form enquiry:
HUTCHY GROUP. Collects information such as:
• title
• name
• e-mail address
• telephone number
• special requests
• marketing preferences (whether you opt-in or opt-out)
When you fill out a form enquiry, we do not proactively collect personal information considered as sensitive personal information such as health-related information.
However, our forms may include questions which are designed for you to provide information you wish on dining preferences.

When you access our site:
There is “Device Information” about your computer hardware and software that is automatically collected by Google Analytics. This information can include:
• device type (e.g. mobile, computer, laptop, tablet)
• cookies
• operating system
• IP address
• browser type
• browser information (e.g., type, language, and history)
• domain names
• access times
• settings
• referring website addresses
• other data about your device to provide the services as otherwise described in this policy.

Location information
We may receive your generic location (such as city or neighbourhood) or, with your consent, precise geographic location data when you browse our site from your mobile device.

How is your information used?
This information gathered by HUTCHY GROUP is used to maintain the quality of our service, and to provide general statistics regarding use of our site.

We may use your information to:
• process reservations
• notify you of your restaurant reservations
• pay deposits
• join wait lists
• provide you with new and improved features
• personalise your experiences on our Site
• seek your feedback on the services we provide
• let you know of changes in our services or terms and conditions
• send you marketing communications that you have opted into and you may be interested in
• collect data, including without limitation from you, with the purpose of improving the booking service and to provide feedback to the restaurant
• present a quality index for the restaurant industry
• collate and share aggregated or de-identified information at its absolute discretion, including but not limited to aggregate statistical data.

Electronic communications
Consistent with above, we may communicate with you via electronic messages, including email (Microsoft outlook.com), text message, or mobile push notification to, for example:
• send you information relating to our products and services, including reservation confirmations and updates, receipts, technical notices, updates, security alerts, and support and administrative messages. • and/or, subject to you opting in, communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and services offered by HUTCHY GROUP.
With your consent, we may contact you at the mobile phone number that you provide to us by way of direct dial calls and text messages in connection with the above Purposes.

Our Role as Data Controller and Data Processor
It is important to understand the difference between being a data controller and data processor.
When you fill a form on our site, we become the data controller for this information. This means we determine how your personal information is processed, how long your data is kept following making the form enquiry (retention period) and we maintain your marketing preferences.

Retention
We review our retention periods on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as it is set out in any relevant contract you hold with us. If we receive no contact from you, the longest period that we will hold your information is 24months, or until you request its deletion.

Who has access to your information?
HUTCHY GROUP does not sell, rent or lease its customer lists to third parties.
When you fill out a form request through our Site, such as a restaurant reservation, all details pertaining to the reservation are delivered to the restaurant’s email address via Microsoft 365 and server DDBHOSTING in the UK/NL/MAURITIUS. When you request to ‘opt in’ you may be contacted on multiple occasions.
The notifications sent by email or SMS.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns and do not identify you as an individual.

We use cookies for the following purposes:
Authentication, personalisation and security: Cookies help us verify your Account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
Performance and analytics: Cookies help us analyse how the Services are being accessed and used and enable us to track performance of the Services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and Your Sites’ performance, such as page views, conversion rates, device information, visitor IP addresses and referral sites.
Third Parties: Third Party Services may use cookies to help you sign into their services from our Services. We also may use third party cookies, such as Google Analytics, to assist with analysing performance. Any third-party cookie usage is governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the Services.

Links to other websites
HUTCHY GROUP. website contains links to other websites. We only link to reputable sites, however we are not responsible for the privacy statements or other content on websites outside of our own.

Changes to this Statement
HUTCHY GROUP. will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in January 2020.
Who is the point of contact at HUTCHY GROUP. in the event of a data breach?
The point of contact from us is our management team at Hutchy CO Ltd, who are also our Data Protection Officers. They will invoke the data control procedure when required. Then they will report the breach to the relevant supervisory authority within 72 hours of our organisation becoming aware of it.
We will notify affected customers within 48 hours of becoming aware of the breach.

Contact Information
HUTCHY GROUP welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us directly at management@hutchygroup.com and we will aim to use commercially reasonable efforts to promptly determine and remedy the problem